A Lightweight Standard

FitSM is a lightweight standard. It’s 82 no-nonsense requirements are the bare minimum to-do’s, any organization providing services should have completed. Not having completed these 82 to-do’s is without exception one of the reasons your services experience more issues than you have bargained for.

That said, let there be no mistake, there are always more to-do’s to work on. These fall in the category of continual improvements. You can find these additional to-do’s in frameworks such as ITIL®, COBIT®, and SIAM®, and standards such as ISO/IEC 20000®.

Faster from Reactive to Proactive

With its focus on the bare minimum your organization should, or better said shall, be doing, you will experience faster results in turning your organization’s culture from a reactive to a proactive one.

One of the main issues other frameworks and standards experience is the time it takes to experience (measurable) results. Not only by you, but also by your customers and consumers of your services. One of the reasons for this is that too many (IT) organizations “get stuck” in the operational space. Operational processes reach a point of optimization, however tactical processes, let alone strategic processes never make it to the to-do list.

By nature, it is these tactical and strategic (planning) processes that turn an organization into a forward thinking and future-ready state.

Cost Efficiencies

Since FitSM is a lightweight standard that takes you faster to higher levels of process, service, and even organizational maturity, the adoption of its requirements is a less costly endeavor than the adoption of monstrosity frameworks with 1000s of best practices to choose from.

Not to mention upholding compliance with the requirements and continuously improvement process and service quality has proven to be less costly. The proactiveness as it was addressed earlier, leads to more time back for staff, time that can be used for just that, continual improvements. Without having to hire unnecessarily more and more staff “to keep the lights on”.

Another example of a cost efficiency is the available certification training. FitSM certification courses consume fewer days and its expert level is achieved in just seven days:

• One day for the FitSM Foundation course
• Two times two days for the FitSM Advanced courses
• And two days for the FitSM Expert & Auditor course

This results in fewer training costs and less time away from work.

Improved Collaboration

Baked into the FitSM requirements are those requirement which ensure communication between your teams and within your teams takes place. Without it, you simply don’t meet all 82 requirements.

The result is that walls are torn down, ivory towers become a thing of the past, and your team members communicate and collaborate at the right time and about the right things.

Reinventing the wheel becomes a thing of the past. Information sharing is the new spirit. And the notion that a true team gets further than one that is made up of individuals becomes second nature.

Increased Customer Experience and Customer Satisfaction

Decreased response times and resolution times are only the beginning of your customers and consumers experience from your FitSM adoption efforts. Overtime, when your culture becomes more proactive, you earn the title of being that strategic partner that is expected from you.

The adoption of a strategic process such as Service Portfolio Management, means that you are thinking and acting more strategically as a service provider organization. And offer future-ready sustainable services in direct support of the long-term goals and objectives of your business partners or customers.