-
$995.00
Get fully equipped with advanced practical knowledge and skills and elevate your service management process owner role. Perform well during the class and the assessment interview and earn the Certified Service Management Process Owner title. A certification level which solidifies your elevated process owner or process manager in service management skills and expertise. The Certified Service Management Process Owner Certification Course is all about practicing and applying service management responsibilities in real-world scenarios. Become fully proficient in just two days. Formalized processes are crucial for organizations as they ensure consistency, efficiency, and quality across operations. They help retain and transfer knowledge, facilitate scalability, and establish clear accountability. These standardized processes and procedures support compliance with regulations, enable continuous improvement, and aid in risk management. By providing a framework for decision-making and streamlining operations, formalized processes ultimately contribute to an organization’s ability to grow, adapt, and maintain high performance standards while reducing reliance on specific individuals and minimizing errors.
-
$995.00
Get fully equipped with advanced practical knowledge and skills and elevate your service management service owner role. Perform well during the class and the assessment interview and earn the Certified Service Management Service Owner title. A certification level which solidifies your elevated service owner or service manager in service management skills and expertise. The Certified Service Management Service Owner Certification Course is all about practicing and applying service management responsibilities in real-world scenarios. Become fully proficient in just two days. Formalizing your services is crucial for business success as it establishes clear expectations, enhances professionalism, and ensures consistency in delivery. It enables effective pricing, scalability, and legal protection while streamlining marketing efforts. Well-defined services improve operational efficiency, facilitate continuous improvement, and help differentiate your offerings in the market. By creating a structured framework for your services, you set a solid foundation for growth, customer satisfaction, and long-term business sustainability.
-
$995.00
Demonstrate your advanced practical knowledge of service management. And earn the FitSM® Advanced Service Operation and Control credential. A certification level which solidifies your advanced service management skills and expertise, especially in the areas of operating and controlling your services. The FitSM® Advanced Service Operation and Control Certification Course is all about practicing and applying service management best practices of the service operation and control processes in real-world scenarios. Become fully proficient in just two days. A well-aligned and integrated service management practice is a critical success factor in meeting modern business challenges and delivering value to customers in an increasingly service-based economy and rising customer expectations. Establishing a robust service management system that operates and controls reliable and quality services, requires meeting the requirements of the FitSM® standard. The Foundation certificate is evidence that you know the basics. During this Advanced course you learn to implement and apply the requirements of FitSM®, given a certain business scenario. Possessing the FitSM® Foundation certificate is a prerequisite for attending the FitSM® Advanced Service Operation and Control course.
-
$995.00
Demonstrate your advanced practical knowledge of service management. And earn the FitSM® Advanced Service Planning and Delivery credential. A certification level which solidifies your advanced service management skills and expertise, especially in the areas of planning and delivering your services. The FitSM® Advanced Service Planning and Delivery Certification Course is all about practicing and applying service management best practices of the service planning and delivery processes in real-world scenarios. Become fully proficient in just two days. A well-aligned and integrated service management practice is a critical success factor in meeting modern business challenges and delivering value to customers in an increasingly service-based economy and rising customer expectations. Establishing a robust service management system that plans for and delivers reliable and quality services, requires meeting the requirements of the FitSM® standard. The Foundation certificate is evidence that you know the basics. During this Advanced course you learn to implement and apply the requirements of FitSM®, given a certain business scenario. Possessing the FitSM® Foundation certificate is a prerequisite for attending the FitSM® Advanced Service Planning and Delivery course.
-
$0.00
A robust service management capability is crucial for driving results, building strategic partnerships between your organization and your customers, and fostering a service-oriented culture. We invite your executive team to an exclusive briefing on advancing your organization’s service management capability with the help of FitSM®. This tailored session will explore how to evolve your service-oriented culture, enhance customer experience, and deliver exceptional service value. Prepared in collaboration with our FitSM® Expert-credentialed facilitator, this briefing can be customized to align with your leadership’s goals and objectives, and position your organization at the forefront of service excellence. Sign up for this live online FitSM® Executive Brief and learn what it takes to stand out with quality services.
The start time is 10:00 AM Arizona time (PST during the Summer and MST during the Winter)
-
$1,595.00
Bridge your ITIL® or your ISO/IEC 20000 certification level knowledge and experience and become FitSM® Expert & Auditor certified in just 2 days. Demonstrate your expert and leadership knowledge and expertise as well as your auditor skills of service management. And earn the FitSM® Expert & Auditor credential. A certification level which solidifies your expert and auditor service management skills and expertise. The FitSM® Expert Bridge Certification Course is all about leading the implementation initiative of service management best practices of your organization that is based on the requirements of the FitSM® standard. Become fully proficient in doing so in just two days. Possessing the ITIL® Expert certificate or any of the following ISO/IEC 20000 certificates: Consultant/Manager, or Associate, or (Lead) Auditor is a prerequisite for attending the FitSM® Expert Bridge course. You also need to possess a high-level of familiarity with IT service management (ITSM). As well as practical experience with implementing ITSM. And/or have experience with maintaining a service management system (SMS). Furthermore, you need to complete the 3-hour self-study workbook prior to attending this course.
-
$1,095.00
Demonstrate your leadership knowledge and expertise, as well as your auditor skills of service management. And earn the FitSM® Expert & Auditor credential. A certification level which solidifies your competencies in leading and governing a service management implementation initiative. The FitSM® Expert & Auditor Certification Course is all about leading the implementation initiative of service management best practices of your organization. Become fully proficient in doing so in just two days. A well-aligned and integrated service management practice is a critical success factor in meeting modern business challenges and delivering value to customers in an increasingly service-based economy and rising customer expectations. Lead and govern with confidence establishing, running, and continuously improving a robust service management system that plans for, operates, controls, and delivers reliable and quality services, while meeting the requirements of the FitSM® standard. Possessing the FitSM® Foundation certificate and both Advanced certificates is a prerequisite for attending the FitSM® Expert & Auditor course.
-
$595.00
Get ready and start benefiting from everything that FitSM® has in store for you to also practice service management. FitSM® is a lightweight standard to implement quality service management processes that ensure quality services, assign the service management roles and responsibilities, apply its templates, as well as self-assess your compliance per its maturity assessment. Service management is crucial in today’s world due to the shift towards a service-based economy and rising customer expectations. As businesses undergo digital transformation, they face increasingly complex service ecosystems that require sophisticated management. Effective service management helps organizations meet regulatory requirements, maintain brand reputation, and gain a competitive edge in a globalized market. It also enables companies to optimize costs, improve operational efficiency, and leverage data-driven insights for continuous improvement. In essence, good service management is key to meeting modern business challenges and delivering value to customers in an increasingly service-oriented landscape. The FitSM® Foundation Certification Course provides foundational knowledge and understanding about what the standard has in store for you and what is involved in benefiting from it. Sign up, level up your career, and up your service quality.
-
$3,000.00
The fee for one year of Individual FitSM® Coaching is USD $3,000 ($250/month).
Included in the fee is one 1-hour FitSM® Coaching session per month. Other noteworthy features of this coaching package are:
- FitSM® Coaching sessions complement the FitSM® Foundation, the FitSM® Advanced, and the FitSM® Expert & Auditor certification courses
- Your individual FitSM® coaching package is transferable to a co-worker during the 1-year timeframe
- Unused coaching sessions will not be refunded however, we will work with your busy schedule in case you can’t make it during a particular month and schedule the session during another month as long we stay within the 1-year period of purchasing the package
- Our web site lists a series of high-in-demand coaching topics, however you are free to add your own, as our coaches have been in your shoes
After receipt of your payment, we will reach out to you within 24 business hours to schedule an introductory meeting.
We offer several discounts for bulk purchases when more team members desire a FitSM® coach. Visit our website, or contact us for more information.
-
$2,388.00
The fee for one year of Team FitSM® Coaching is USD $2,388 for one person ($199/month). A minimum of two team members is required and the maximum number of team members per package is 12.
Included in the fee is one 1-hour FitSM® Coaching session per team member per month. Other noteworthy features of this coaching package are:
- FitSM® Coaching sessions complement the FitSM® Foundation, the FitSM® Advanced, and the FitSM® Expert & Auditor certification courses
- Your team FitSM® coaching package allows for swapping team members during the 1-year timeframe
- Unused coaching sessions will not be refunded however, we will work with your busy schedule in case you can’t make it during a particular month and schedule the session during another month as long we stay within the 1-year period of purchasing the package
- Our web site lists a series of high-in-demand coaching topics, however you are free to add your own, as our coaches have been in your shoes
After receipt of your payment, we will reach out to you within 24 business hours to schedule an introductory meeting with the team.
We offer discounts for bulk purchases when 25 or more team members desire a FitSM® coach. Visit our website, or contact us for more information.
