FitSM - Advanced Service Planning _ Delivery - @600PX

FitSM® Advanced Service Planning and Delivery Live Online Course

$995.00

Demonstrate your advanced practical knowledge of service management. And earn the FitSM® Advanced Service Planning and Delivery credential. A certification level which solidifies your advanced service management skills and expertise, especially in the areas of planning and delivering your services. The FitSM® Advanced Service Planning and Delivery Certification Course is all about practicing and applying service management best practices of the service planning and delivery processes in real-world scenarios. Become fully proficient in just two days. A well-aligned and integrated service management practice is a critical success factor in meeting modern business challenges and delivering value to customers in an increasingly service-based economy and rising customer expectations. Establishing a robust service management system that plans for and delivers reliable and quality services, requires meeting the requirements of the FitSM® standard. The Foundation certificate is evidence that you know the basics. During this Advanced course you learn to implement and apply the requirements of FitSM®, given a certain business scenario. Possessing the FitSM® Foundation certificate is a prerequisite for attending the FitSM® Advanced Service Planning and Delivery course.

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Description

Curriculum FitSM® Advanced Service Planning and Delivery

What do you learn during a FitSM® Advanced Service Planning and Delivery live online course?

  • How to meet the general requirements to establish the Service Management System (SMS)?
  • What does it take to meet the requirements for top management responsibilities?
  • How do I meet the requirements for managing documentation and records?
  • What do I do to meet the requirements that involve the Plan-Do-Check-Act (PDCA) principle for continual improvement?
  • =How do I implement the service management processes for the planning of services? As well as for the delivery of services? For instance: Service portfolio management, Customer relationship management, Service level management, Supplier relationship management, Service reporting management, Capacity management, Service availability and continuity management, and Information security management?
  • How do I implement the service management process interfaces? As well as the dependencies between processes?
  • What can expect when taking the FitSM® Advanced Service Planning and Delivery exam? And get ready taking it confidently.

In just two days, learn how to implement the FitSM® Advanced Service Planning and Delivery processes. Including service portfolio management, customer relationship management, service level management, supplier management, service reporting management, capacity management, service availability and continuity management, and continual service improvement management. Reserve your virtual seat now and participate in the next FitSM® Advanced Service Planning and Delivery live online course.

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January 15-16, 2026, February 5-6, 2026, March 12-13, 2026, April 9-10, 2026, May 7-8, 2026, June 4-5, 2026, July 16-17, 2026, August 6-7, 2026, September 10-11, 2026, October 8-9, 2026, November 5-6, 2026, December 10-11, 2026

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