FitSM® Advanced Service Planning and Delivery

Demonstrate your advanced practical knowledge of service management. And earn the FitSM® Advanced Service Planning and Delivery credential. A certification level which solidifies your advanced service management skills and expertise, especially in the areas of planning and delivering your services. The FitSM® Advanced Service Planning and Delivery Certification Course is all about practicing and applying service management best practices of the service planning and delivery processes in real-world scenarios. Become fully proficient in just two days. A well-aligned and integrated service management practice is a critical success factor in meeting modern business challenges and delivering value to customers in an increasingly service-based economy and rising customer expectations. Establishing a robust service management system that plans for and delivers reliable and quality services, requires meeting the requirements of the FitSM® standard. The Foundation certificate is evidence that you know the basics. During this Advanced course you learn to implement and apply the requirements of FitSM®, given a certain business scenario. Possessing the FitSM® Foundation certificate is a prerequisite for attending the FitSM® Advanced Service Planning and Delivery course.