Role-based certification training
Role-Based Training Courses complement the FitSM® Certification Course Program. These targeted service management skills development courses improve the job performance and increase the employee engagement of team members who own a service management service or a service management process. Our role-based certification courses use the FitSM® guidance as a starting point and elevate you to unmatched skill levels drawn from our nearly four decades of service management implementation experience.
Targeted Hands-On Practical Training to
Excel as Top Management, as a Service Owner, and as a Process Owner
Take on Your Service Management Role with Confidence and Manage More Effectively to Achieve Greater Efficiency.
Live Online & Live Onsite
Certified
Service management
process owner
2 Days
*includes the 60-minute exam
*free coaching included
Live Online & Live Onsite
Certified
service management
service owner
2 Days
*includes the 60-minute exam
*free coaching included
Live Online & Live Onsite
fitsm®
Executive
brief
60 Minutes
*includes Q&A
*free coaching included
Investing in Role-Based Service Management Certification Training Pays Off
Role-based training benefits your FitSM® adoption program in many ways.
Targeted Skill Development
It focuses on developing specific skills and knowledge required for a particular role, making the training more relevant and efficient.
Improved job performance
By aligning training with job responsibilities, employees are better equipped to handle their tasks effectively.
Clear expectations & role Clarity
It helps clarify role expectations and responsibilities, reducing ambiguity in the workplace.
Increased engagement
When training is directly applicable to their work, employees are more likely to be engaged and motivated to learn.
Easier onboarding
It streamlines the process for new hires or newly promoted employees and provides a clear roadmap for role expectations.
Increased efficiency
It reduces time spent on irrelevant training, and it allows employees to quickly become productive in their role.
Certified Service Management Process Owner Course
Curriculum Certified Service Management Process Owner Course
Format Certified Service Management Process Owner Course
Duration Certified Service Management Process Owner Course
Certified Service Management Process Owner Certification Exam
Certified Service Management Process Owner Courses are for:
Live Online or In-Person Certified Service Management Process Owner Course Fees
Certified Service Management Service Owner Course
Curriculum Certified Service Management Service Owner Course
Format Certified Service Management Service Owner Course
Duration Certified Service Management Service Owner Course
Certified Service Management Service Owner Certification Exam
Certified Service Management Service Owner Courses are for:
Live Online or In-Person Certified Service Management Service Owner Course Fees
What people are saying
The year that I was made aware of FitSM, this was one of my highlights for that year! FitSM is right-sized for my team and for my organization! It lives up to its claim that it is lightweight. I’ve let go of ITSM frameworks I was working with up until then.
I was immediately attracted to FitSM when it was presented to me as an alternative to the typical solutions. Within a few months our customers noticed significant improvements. The FitSM implementation even earned me a prestigious award.
FitSM certification training has complemented our ISO/IEC 20000 training program. Particularly for those colleagues who need the basics of service management and don’t need to be experts.
Even after almost a decade, FitSM remains that diamond in the rough! Without exception, every time I’m making a customer aware of what it offers, they are instantly convinced of making use of it.
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Frequently Asked Questions
Contact us if you can’t find your question answered. We’re happy to help you. Always!
What is FitSM?
In short, FitSM® is a lightweight (IT) service management (ITSM) standard.
FitSM is short for FIT Service Management. In other words, it’s a slimmed down version of all the popular ITSM frameworks and standards that are available. Think of ITIL® and ISO/IEC 20000®.
It gets you in excellent (ITSM) shape. Meaning, apply the 82 requirements it is comprised of, and you will experience the payoff that is promised by every other ITSM framework and standard. Actually, it will start well before that and one of the CIOs attests to in our “What People Are Saying” section on our website.
Indeed, FitSM is a standard and not a framework such as ITIL. FitSM is therefore prescriptive and not descriptive. For you this means that you follow its recipe that leads to quality services that are based on a service management system, or SMS. Frameworks don’t come with such recipes. You have to figure out yourself how to prep the service quality “meal”. And ISO/IEC 20000, while also being a solid service management standard, is sometimes perceived as being “too heavy”. Particularly, for those organizations with limited resources.
FitSM was developed per the direction of the European Union in an effort to help any IT (European) organization with the design and support of quality services. From the outset however, FitSM had to be accessible to anyone seeking help. The result is that FitSM is an open source standard.
More Information
Everything that FitSM has to offer can found on the fitsm.eu website. This includes the standard itself (FitSM-1), along with dozens of documents offering practical guidance to meet its 82 requirements. Think of implementation guides, role guides, and templates, as well as a handy maturity assessment.
As one of the leading firms helping organizations like yours with benefiting from FitSM, we encourage to visit and frequently revisit our Blog page. Being FitSM evangelists, we frequently publish new nuggets of information to be of help.
A Lightweight Standard
FitSM is a lightweight standard. It’s 82 no-nonsense requirements are the bare minimum to-do’s, any organization providing services should have completed. Not having completed these 82 to-do’s is without exception one of the reasons your services experience more issues than you have bargained for.
That said, let there be no mistake, there are always more to-do’s to work on. These fall in the category of continual improvements. You can find these additional to-do’s in frameworks such as ITIL®, COBIT®, and SIAM®, and standards such as ISO/IEC 20000®.
Faster from Reactive to Proactive
With its focus on the bare minimum your organization should, or better said shall, be doing, you will experience faster results in turning your organization’s culture from a reactive to a proactive one.
One of the main issues other frameworks and standards experience is the time it takes to experience (measurable) results. Not only by you, but also by your customers and consumers of your services. One of the reasons for this is that too many (IT) organizations “get stuck” in the operational space. Operational processes reach a point of optimization, however tactical processes, let alone strategic processes never make it to the to-do list.
By nature, it is these tactical and strategic (planning) processes that turn an organization into a forward thinking and future-ready state.
Cost Efficiencies
Since FitSM is a lightweight standard that takes you faster to higher levels of process, service, and even organizational maturity, the adoption of its requirements is a less costly endeavor than the adoption of monstrosity frameworks with 1000s of best practices to choose from.
Not to mention upholding compliance with the requirements and continuously improvement process and service quality has proven to be less costly. The proactiveness as it was addressed earlier, leads to more time back for staff, time that can be used for just that, continual improvements. Without having to hire unnecessarily more and more staff “to keep the lights on”.
Another example of a cost efficiency is the available certification training. FitSM certification courses consume fewer days and its expert level is achieved in just seven days:
- One day for the FitSM Foundation course
- Two times two days for the FitSM Advanced courses
- And two days for the FitSM Expert & Auditor course
This results in fewer training costs and less time away from work.
Improved Collaboration
Baked into the FitSM requirements are those requirement which ensure communication between your teams and within your teams takes place. Without it, you simply don’t meet all 82 requirements.
The result is that walls are torn down, ivory towers become a thing of the past, and your team members communicate and collaborate at the right time and about the right things.
Reinventing the wheel becomes a thing of the past. Information sharing is the new spirit. And the notion that a true team gets further than one that is made up of individuals becomes second nature.
Increased Customer Experience and Customer Satisfaction
Decreased response times and resolution times are only the beginning of your customers and consumers experience from your FitSM adoption efforts. Overtime, when your culture becomes more proactive, you earn the title of being that strategic partner that is expected from you.
The adoption of a strategic process such as Service Portfolio Management, means that you are thinking and acting more strategically as a service provider organization. And offer future-ready sustainable services in direct support of the long-term goals and objectives of your business partners or customers.
The short answer to this question is “No”. FitSM complements your service management efforts so far.
Whether you already embarked on adopting best practices per ITIL, COBIT, SIAM, ISO/IEC 20000, or other service management frameworks or standards, FitSM was designed with each of these in mind. FitSM does not pretend to be different and unique in such way that your existing investments are done in vain. Many, if not all, of your efforts so far, you will recognize as a meeting requirements FitSM is expecting you to do.
FitSM-6: An Easy Service Management Assessment
An easy way to determine the extend to which you already meet FitSM requirements is to perform a (self-)assessment per FitSM-6. A handy reusable spreadsheet FitSM offers on its fitsm.eu website.
That said, when conducting such assessment, be forewarned that you may find gaps in your service management implementation that you have undergone for years and years. This is exactly the unique selling point the makers of FitSM, ITEMO, had in mind when they developed the standard. All too often, organizations “get stuck” and “drawn” in the flood of (operational) recommendations stemming from massive ITSM frameworks. Never making it to their tactical, let alone strategic, practices.
The image below nicely shows the components FitSM is comprised of. These components can be downloaded at no charge from the FitSM website.
The Core of FitSM
The core of the FitSM standard consists of:
- FitSM-0 | Overview & Vocabulary | An introduction to the standard and a list of 80 terms and definitions
- FitSM-1 | Requirements | The 80 requirements for the FitSM Service Management System
- FitSM-2 | Objectives and Activities | Implementation guidance to meet each of the 80 requirements
- FitSM-3 | Role model | Roles guides for the most critical service management roles
FitSM Implementation Aides
The list implementation aides that come with FitSM are as follows:
- FitSM-4 | Selected Templates and Samples | A handy set of templates and samples such as a sample SLA
- FitSM-5 | Selected Implementation Guides | A set of guides on how to implement the FitSM requirements
- FitSM-6 | Maturity and Capability Assessment Scheme | A (self-)assessment spreadsheet
The image below provides one quick overview of all available FitSM certification training courses. A noteworthy fact is the short duration of each course. And the relative short path to acquire expert-level competencies.
FitSM Foundation
FitSM Foundation | A one-day overview course of FitSM that provides a solid understanding.
Choose from Two FitSM Advanced Courses
- Advanced Service Planning and Delivery covering:
- Service portfolio management
- Customer relationship management
- Service level management
- Supplier relationship management
- Service reporting management
- Capacity management
- Service availability and continuity management
- Information security management
- Advanced Service Operation and Control covering:
- Incident and service request management
- Problem management
- Configuration management
- Change management
- Release and deployment management
- Continual service improvement
FitSM Expert & Auditor
- FitSM Expert & Auditor | The highest FitSM certification level for professional-level proficiency and for those aspiring to audit FitSM service management systems.
- FitSM Expert & Auditor Bridge | For those who possess the ITIL Expert certificate, or the ISO/IEC 20000 Consultant certificate, or the ISO/IEC 20000 Auditor certificate, you can achieve the FitSM Expert & Auditor certification level in just two days.
Complementary Service Management Certification Courses
Not shown in the diagram above are complementary certification courses developed by ITSM Manager:
- FitSM Executive Brief | A 30-minute FitSM awareness presentation for leaders and decision-makers.
- Certified Service Management Process Owner | A 2-day hands-on certification course for any process owner.
- Certified Service Management Service Owner | A 2-day hands-on certification course for service owners.
Scroll up on this page for complete course curricula and other course details.