FitSM - Advanced Service Operation _ Control - @600PX

FitSM® Advanced Service Operation and Control Live Online Course

$995.00

Demonstrate your advanced practical knowledge of service management. And earn the FitSM® Advanced Service Operation and Control credential. A certification level which solidifies your advanced service management skills and expertise, especially in the areas of operating and controlling your services. The FitSM® Advanced Service Operation and Control Certification Course is all about practicing and applying service management best practices of the service operation and control processes in real-world scenarios. Become fully proficient in just two days. A well-aligned and integrated service management practice is a critical success factor in meeting modern business challenges and delivering value to customers in an increasingly service-based economy and rising customer expectations. Establishing a robust service management system that operates and controls reliable and quality services, requires meeting the requirements of the FitSM® standard. The Foundation certificate is evidence that you know the basics. During this Advanced course you learn to implement and apply the requirements of FitSM®, given a certain business scenario. Possessing the FitSM® Foundation certificate is a prerequisite for attending the FitSM® Advanced Service Operation and Control course.

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Description

Curriculum FitSM® Advanced Service Operation and Control

What do you learn during a FitSM® Advanced Service Operation and Control live online course?

  • How to meet the general requirements to establish the Service Management System (SMS)?
  • What does it take to meet the requirements for top management responsibilities?
  • How do I meet the requirements for managing documentation and records?
  • What do I do to meet the requirements that involve the Plan-Do-Check-Act (PDCA) principle for continual improvement?
  • How do I implement the service management processes for the operation of services? As well as for the control of services? For instance: Incident and service request management, Problem management, Configuration management, Change management, Release and deployment management, and Continual service improvement?
  • How do I implement the IT service management process interfaces? As well as the dependencies between processes?

In just two days, learn how to implement the FitSM® Advanced Service Operation and Control processes. Including incident and service request management, problem management, configuration management, change management, release and deployment management, and continual service improvement management. Reserve your virtual seat now and participate in the next FitSM® Advanced Service Operation and Control live online course.

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January 13-14, 2026, February 3-4, 2026, March 10-11, 2026, April 7-8, 2026, May 5-6, 2026, June 2-3, 2026, July 14-15, 2026, August 4-5, 2026, September 8-9, 2026, October 6-7, 2026, November 3-4, 2026, December 8-9, 2026

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